Privacy policy

We understand your privacy is important, so it is our top priority. As a market leader for over 30 years, we value the trust of our customers. We collect certain information about our customers, and we want to ensure that you fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.

IP Address

We use your IP address to diagnose problems that may arise on our web server and administer our website. Your IP address helps identify you and your shopping cart and gather broad demographic information.

Registration and Promotions

We use registration forms to help users provide us with contact information such as names and email addresses. The user's contact information facilitates order processing for purchases and allows us to contact users about the arrival of new ranges, specials, promotions, and other events. We never disclose individual user information to third parties. Some competitions require users to register. Registration data is used to contact winners of competitions. Also, customers can request changes or removal from receiving future promotional information by emailing us.

Your details will be kept confidential at all times. We will not share, trade, rent, pass on or sell your information to anyone outside our business. By entering your email address on any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Should subscribers and customers subsequently choose to unsubscribe from mailing lists, we will explain how to unsubscribe on the appropriate website or in said communications. Upon request, we will delete the user's information from our database.

Order Forms

We use an order form for customers to purchase products. If you order with us, we will collect your information, including your credit card and contact information. We will use this information to bill you for products. Contact information from your order will also be used to ship orders, contact you for customer service-related issues, and send you information about our company.

Images & Packaging

Please note that the packaging and images on some products listed on this site may vary slightly from the product received.

Associated Companies We may, from time to time, share information with associated companies. These include 'Sexpo' Sexuality and Lifestyle Expo and 'Twisted Toys' for special offers. All of our companies observe the same privacy policies and protection of your details and information. For more information, don't hesitate to contact us.

Online Pricing Policy At clubx.com.au, we are committed to offering our customer's shopping convenience, exceptional service, and an exciting product selection at competitive prices.

Clubx.com.au and Club X stores operate separately. This means that the products and prices offered at each may be different.

Items displayed online are for online purchases only. Prices cannot be matched in-store.

For example, clubx.com.au might carry something not offered in stores, and a rabbit vibrator may be priced differently than on clubx.com.au.

Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others.

*Limit to one redemption per customer. This is a Club X online-only offer. Club X Retail stores are excluded. Not to be used with any other offer. The offer is for a limited time only. Club X has the right to end any sales at any given time.