Fast, Discreet Delivery
We pack every order discreetly and get it moving as quickly as possible.
- Standard Delivery: 2–7 business days*
- Express Delivery: 1–3 business days*
Tracking is provided once your order is on the way.
*Australia Post delivery estimate once your parcel has been dispatched.
Delivery Costs
| Order Value | Standard Delivery | Express Delivery |
|---|---|---|
| Under $80 | $9.95 | $14.95 |
| $80 – $149.98 | FREE | $14.95 |
| $149.99+ | FREE | FREE |
All orders are sent with tracking.
Discreet Packaging
Your privacy matters.
- Every ClubX online order is packed in plain, discreet packaging with nothing on the outside identifying ClubX or what you’ve ordered
- Your parcel will show Pacific E Orders as the sender
- No ClubX branding
- No product descriptions
- No awkward surprises
Getting Your Order Ready
We aim to prepare and dispatch orders as quickly as possible. Occasionally, an order may take a little longer to prepare depending on product availability. As soon as your parcel is dispatched, we’ll send you tracking details so you can follow its progress.
Your Order May Arrive Separately
Sometimes your order may be sent in more than one parcel. If this happens, you’ll receive tracking details for each shipment and you won’t pay any additional delivery charges. This helps us get available products moving rather than holding up your entire order.
Regional & Remote Delivery
Delivery times can vary for regional and remote areas. Please allow additional time for locations outside metropolitan areas, particularly during peak periods, public holidays and major Australia Post events.
Apartments, Units & Flats
Please make sure your unit or apartment number is included clearly in your delivery address.
For example:
Unit 2, 14 Smith Street
or
2/14 Smith Street
A complete address helps avoid unnecessary delivery delays.
Public Holidays & Peak Periods
Orders are dispatched on business days, Monday to Friday. During public holidays, major promotions and peak trading periods, please allow a little additional time for processing and delivery.
Damaged or Tampered Parcels
If your parcel appears damaged, opened or tampered with before delivery, please contact our customer service team.
Phone: 1300 4CLUBX (1300 425 829)
Email: customer@clubx.com.au
Prefer Shopping In Store?
Sometimes you just want it now. ClubX has stores across Australia where you can browse the range, compare products and speak with our team. Visit our Store Locator page to find a ClubX store near you.
Or stay right here and shop online with discreet delivery straight to your door.
