Returns & Warranty

Shop with confidence. We've got your back.

At ClubX, we stand behind what we sell.

That's why we offer a 12-month replacement guarantee, backed by real people and stores across Australia.

Whether you shop online or in store, if something isn't right, we're here to help. No fuss, no awkward conversations.

Our 12-Month Replacement Guarantee

If your product develops a fault within 12 months of receiving it, we'll help get it sorted. Once the fault is confirmed, we'll replace it with the same product. If that's no longer available, we'll offer another product of the same value or a refund.

Sometimes we may need to inspect or test the product first. This might be as simple as checking the batteries, charging or whether it's working as intended.

We also honour applicable manufacturer's warranties and work with our brands and suppliers when needed. Your rights under Australian Consumer Law always apply, including where they extend beyond the warranty period.

Bought Online? Here's What to Do.

Something wrong with your order or product? Our online customer care team is here to help.

Email: customer@clubx.com.au
Phone: 1300 4CLUBX (1300 425 829)

Just have your order number handy and tell us what's happening. We'll guide you through the next steps.

Rather speak to someone in person?

You're welcome to visit any ClubX store. Our team can listen, help with your enquiry and pass your concerns to our online customer care team.

While our stores can't independently approve online refunds, exchanges or replacements, they'll help connect you with the people who can. Find nearest ClubX store.

Bought In Store?

Contact or visit the store where you made your purchase, with your receipt or another proof of purchase. Our team will help with your enquiry, basic troubleshooting and any further assessment required.

Can't return to the original store? Get in touch and we'll help work out another suitable arrangement.

Refunds, replacements and exchanges are subject to the appropriate approval process and your rights under Australian Consumer Law. Find a store.

Bought In Store?

Changed Your Mind?

We want you to be happy with your purchase, so please choose carefully.

Due to the personal and intimate nature of our products, ClubX doesn't offer change-of-mind refunds, exchanges or store credits.

This includes choosing the wrong product or deciding it isn't quite what you wanted.

Lingerie & Sexy Wear

All lingerie, underwear and intimate apparel sales are final for change-of-mind purposes, including incorrect sizing, fit or personal preference, even if unworn.

Not sure what to choose? Our team is always happy to help before you buy.

These conditions don't affect your rights if something is faulty, incorrectly supplied or otherwise doesn't meet Australian Consumer Law requirements.

Returning a Faulty Product

Please contact us before sending anything back.

We'll help you work out whether some simple troubleshooting is needed or if the product should be returned for inspection or testing.

If a return is required, we'll provide the instructions and keep you updated.

For hygiene and safety, please clean any used products before returning them, where safe and practical.

Reasonable return postage costs will be covered or reimbursed where required by Australian Consumer Law. Please keep your postage receipt.

Refunds, Replacements & Repairs

If something is faulty, we'll work with you to put things right.

Under our 12-month replacement guarantee, confirmed covered faults qualify for replacement, or another product of equal value or a refund if the original is unavailable.

Depending on the problem, Australian Consumer Law may also entitle you to a repair, replacement or refund. We'll explain your options and help get things sorted.

Your Consumer Rights

Every ClubX purchase comes with rights under Australian Consumer Law. These apply alongside our replacement guarantee and any manufacturer's warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ClubX remains your point of contact, and we'll assist you with your claim.

Want to know more about your rights?

The Australian Competition and Consumer Commission has a helpful guide explaining consumer guarantees, warranties and what to do if something goes wrong. Understanding Your Consumer Rights - ACCC

Need a Hand? Just Ask.

Bought online? Email customer@clubx.com.au or call 1300 425 829.
Bought in store? Contact the store where you made your purchase.
Prefer speaking to someone face to face? Drop into a ClubX store. We're here to listen and help.
Real stores. Real people. Real support.