Policies, Terms & Conditions

Our Privacy Policy

Your privacy is our priority! Trust is the foundation of any business. That's why after 30 years, we are still the market leader. Because we gather certain types of information about our customers, we feel that you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it and how to correct or change it.

IP Address

We use your IP address to help diagnose problems if they should arise on our web server and administer our website. Your IP address helps identify you and your shopping cart and to gather broad demographic information

Registration and Promotions

We use registration forms to help users provide us with contact information such as names and email addresses. The user's contact information facilitates order processing for purchases and allows us to contact users about the arrival of new ranges, specials, promotions and other events. We never disclose Individual user information to third parties. Some competitions require users to register. Registration data is used to contact winners of competitions. Also, by emailing us, customers can request changes or removal from receiving future promotional information.

Your details will be kept confidential at all times. Your information will not be shared, traded, rented, passed on or sold to anyone outside our business. This information will confidentially remain with us. By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Should subscribers and customers subsequently choose to unsubscribe from mailing lists, we will explain how to unsubscribe on the appropriate website or in said communications. Upon request, we will delete the user's information from our database.

Order Forms

We use an order form for customers to purchase products. If you place an order with us, we will collect information from you, including your credit card and contact information. We will use this information to bill you for products. Contact information from your order will also be used to ship orders, contact you for customer service-related issues, and send you information about our company.

Images & Packaging

Please note that the packaging and images on some products listed on this site may vary slightly from the product received.

Associated companies

We may, from time to time, share information with associated companies. These include 'Sexpo' Sexuality and Lifestyle Expo and 'Twisted Toys'  for special offers. All of our companies observe the same privacy policies and protection of your details and information. For more information, don't hesitate to contact us

Online Pricing Policy

At clubx.com.au, we're committed to offering our customers shopping convenience, exceptional service and an exciting product selection at competitive prices.

clubx.com.au and Club X stores operate separately. This means that the products and prices offered at each may be different.

Items displayed online are for online purchase only. Prices cannot be matched in-store.

For example:
clubx.com.au might carry something not offered in stores
A rabbit vibrator may be priced differently in the stores than on clubx.com.au

Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others. 

 * Limit to one redemption per customer. This is a Club X online-only offer. Club X Retail retail stores are excluded. Not to be used with any other offer. The offer is for a limited time only. Club X has the right to end any sales at any given time.

Promotion Policy

At clubx.com.au, we value our customers and strive to provide exceptional products, services, and experiences. Our Promotion Policy for Customers outlines the guidelines and procedures for offering promotions, discounts, and rewards to enhance customer satisfaction and loyalty. This policy applies to all customers who engage with Club X and its associated platforms.

Shipping Promotions/ Offers (available online only):

Whether you choose the free shipping option or opt for express delivery, we are committed to ensuring that your order arrives safely and in a timely manner.

Spend over $80 and receive free standard shipping

Spend over $149.99 and receive free express Shipping

Please note that these shipping offers are subject to our shipping policies and any restrictions or limitations imposed by relevant shipping carriers.

Loyalty Program Offers:

Receive FREE rewards points every time you purchase any product in-store, or participate in our movie exchange program at Club X, simply by signing up as a member of Club Xtra, our store loyalty program.

All the information on Club X's point system can be found by clicking this link or at the bottom left-hand side of this page there will be a tab that says ' Earn Rewards'.

How Can I Redeem My Points?

Redeeming your points is easy! Click 'Redeem My Points' and copy & paste your code at checkout.

*Cannot be used in-store. For online use only